GinnVillas - Travel in America, Europe, South America and australia

• Dining room and kitchen organization and personnel
• Reservations, greeting, and seating
• Classic and modern styles of table service
• Beverage and wine service
• Money handling
• Service challenges??what to do when things go wrong
• Front-of-the-house safety and sanitation

Industry surveys consistently show that service is the number one reason that people come back to a restaurant?or dine elsewhere. With competition increasing for today?s dining dollar, restaurants must go beyond culinary excellence to ensure their success. They must offer Remarkable ServiceSM, the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty.

This book offers unique, comprehensive coverage of the principles, standards, and practices that are the hallmark of truly Remarkable ServiceSM. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nation?s most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.